Practical ideas about AI, behavior and work.
Research, observations and useful frameworks for turning better thinking into everyday action.
How Rritz Carlton Hardwired Customer Centricity
Most companies say they want to be customer-centric. The problem is that “customer-centricity” is not a behavior.
Latest articles
Clear thinking you can use at work.
Claude’s Price Didn’t Change. But Your API Bill Might.
The price per million tokens for several Claude models has stayed exactly the same. But the same amount of text can now use roughly 30% more tokens.
A Manager’s Framework for Customer-Centricity
Think about customer centricity from behavioral science perspective
Why AI Agents Are Taking Time to Automate Everything
The reason for delay in AI adoption at work
Training Doesn't Fail. Follow-Through Does
After a two-day workshop on psychological safety, Jon was energized and inspired. Three months later, his team's behavior hadn't changed at all. Sound familiar?
Stop Blaming Your People: What Can Workplace Culture Learn from India's Cleanest City?
Here are 5 key lessons any organization trying to drive cultural change at scale can learn from Indore.
The Real Reason Teams Struggle to Collaborate
Organizations try to solve trust through team-building activities and workshops. But these fundamentally misunderstand what trust actually is and how it forms.