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The Most Unbelievable Customer-Centricity Story of All Time
Around 40 years ago , a customer walked into the Nordstrom department store in Alaska, with two snow tires. He walked up to the tire...
Gaurav Patel
Aug 23, 20242 min read
The Myth of Building Empathy in the Workplace
While a more empathetic world would undoubtedly be better, it's important to understand what empathy truly is and whether it can be built...
Gaurav Patel
Aug 23, 20242 min read
Why Putting Yourself in Someone Else’s Shoes is Easier Said Than Done
In my earlier article on Empathy , I shared that empathy has 3 levels and addressed the myth that empathy can solve all workplace...
Gaurav Patel
Aug 23, 20242 min read
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